You can contact us directly by email: firstname.lastname@example.org
What is the shipping costs?
All orders above 100 € are shipped worldwide for free with DHL.
If your order sum is under 100 € the shipping cost for regular shipping is 10 €. For express delivery the fee is 15 €.
How do I place an order?
Ordering online from DM RETRO is easy! When viewing an item, simply select your size needed and then click ‘Add to Bag’. You can review the items in your Shopping Bag at any time by clicking on the ‘Shopping Bag’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order.
How do I checkout?
Once you have your desired items in your Bag, simply click the "To checkout’ button. You will then be directed to complete payment. When your order is completed a confirmation email will be sent to your registered email address containing the contents of your order!
I’ve just placed an order. Where is my confirmation email?
Please allow up to 1 hour for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at email@example.com
I’m unable to place my order. What do I do?
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at firstname.lastname@example.org.
Did you receive the order I just placed?
After you place your order on dmretro.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email, please write to our Customer Care team at email@example.com
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) at firstname.lastname@example.org with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.
Do you have a size chart?
We do not have a size guide at this moment, but if you have specific questions about an item please contact our Customer Care team at email@example.com
It looks like my card was charged twice. Why?
What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.
Can I cancel my order without being charged?
All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.
How can I check the status of my order?
As soon as your order is completed you will get an email confirming the order. When we ship your order you will get a new email confirming that your package has been sent to you.
Where is my order? I have not received it yet?
You will receive a confirmation email once your order has been shipped. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
For domestic orders, please allow one to two business days from the date of shipment for your parcel to arrive.
For international orders, please allow 5-15 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.
The tracking number for my number isn’t showing any tracking updates. Where is it?
Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country.
What if the item I am interested in is sold out in my size?
Our items can sell out within hours and we are not always able to restock them. If you are interested in a product that is sold out you can monitor that product by clicking "Monitor product" on the product page and enter you e-mail address. You will hear from us as soon as the product is back in stock.
Can I return a sale item?
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy at our Customer Care page for further details.