Customer service

Thank you for visiting Dennis Maglić! For information on our new product launches, please follow us on Instagram, and Facebook at @DennisMaglic!


Need help? 


E-mail us: info@dennismaglic.com


Call us: +46 (0)70 149 52 56 (open all weekdays 10:00 - 16:00 CET)


For order inquiries, please include your order number for faster service.


Our address:

Dennis M AB

Box 6107

171 06 Solna

Sweden


Shipping costs

Free worldwide DHL standard shipping on all orders above 80 €

If your order sum is under 80 € the shipping cost for standard shipping is 4,95 €.

For express delivery the fee is 9,95 €.


The processing time for orders is 1-2 business days. After that, delivery time within the EU is 5-10 business days internationally. We also offer worldwide express shipping with DHL, with a delivery time of 1-3 business days worldwide.


Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.


WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

NO import duties & taxes if you live inside of the EU.

NO import duties & taxes if you live in the U.S. as long as your total order value is below 800 USD.

For all other countries, please contact your local customs office for further information!


How do I place an order?

Ordering online from DM is easy! When viewing an item, simply select your size needed and then click ‘Add to Bag’. You can review the items in your Shopping Bag at any time by clicking on the ‘Shopping Bag’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order.


How do I checkout?

Once you have your desired items in your Bag, simply click the "To checkout’ button. You will then be directed to complete payment. When your order is completed a confirmation email will be sent to your registered email address containing the contents of your order!


I’ve just placed an order. Where is my confirmation email?

Please allow up to 1 hour for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at info@dennismaglic.com


I’m unable to place my order. What do I do?

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at info@dennismaglic.com.


Did you receive the order I just placed?

After you place your order on dmretro.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email, please write to our Customer Care team at info@dennismaglic.com


Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) at info@dennismaglic.com with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.


Do you have a size chart?

We do not have a size guide at this moment, but if you have specific questions about an item please contact our Customer Care team at mail@dmretro.se


It looks like my card was charged twice. Why?

What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.

Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.


Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.


How can I check the status of my order?

As soon as your order is completed you will get an email confirming the order. When we ship your order you will get a new email confirming that your package has been sent to you.


Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For domestic orders, please allow one to two business days from the date of shipment for your parcel to arrive.

For international orders, please allow 5-15 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.


The tracking number for my number isn’t showing any tracking updates. Where is it?

Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country.


What if the item I am interested in is sold out in my size?

Our items can sell out within hours and we are not always able to restock them. If you are interested in a product that is sold out you can monitor that product by clicking "Monitor product" on the product page and enter you e-mail address. You will hear from us as soon as the product is back in stock.


Can I return a sale item?

Of course! You can always return the item if you're not satisfied. Just make sure to contact us within 14 days from the day that you receive your package. E-mail us at info@dennismaglic.com!